FAQ
General
What's the shipping cost?
We are delighted to provide complimentary shipping for all orders above $75 within the United States. For orders under this amount, a nominal shipping fee of $6 applies, ensuring that your selected items arrive safely at your doorstep. For our international customers, shipping fees may differ based on the destination. Regardless of where you're located, our goal is to get your products to you quickly and efficiently!
When will I receive my products?
Once you've selected your favorite GlowPop products, our dedicated fulfillment center springs into action! We aim to have your package shipped within 1-3 business days. On average, our US customers can expect to receive their orders in 1-5 business days. If you placed an order on a Monday, we strive to have it at your door by Friday of the same week. However, please keep in mind that during peak times like holiday seasons, there may be slight delays due to higher order volumes. Rest assured, we're a small but committed team working diligently to get your orders out as swiftly as possible. We appreciate your patience and understanding!
What's your refund policy?
At GlowPop, your satisfaction is our top priority. If your product arrives damaged, we will promptly ship a replacement or process a full refund. If you wish to cancel a non-subscription order before it has been confirmed for shipping, a full refund will be issued. For subscription items, please refer to our subscription policy found in the website footer.
How can I cancel my order?
To cancel your order, please reach out to us before your order status is updated to 'confirmed for shipping'. Once an order has been marked as ready for shipment and you have received a tracking number via email, it can no longer be cancelled. For further details, please refer to our shipping and refund policy in the website footer.
Where are the products manufactured?
We take immense pride in our product quality. All GlowPop supplements are carefully developed and produced in partnership with FDA-certified manufacturers in the United States. These facilities adhere to the highest Good Manufacturing Practice (GMP) standards, ensuring you receive products of exceptional quality.
Can I track my order?
Absolutely! Once your order is confirmed, we will send you a tracking link via email. This allows you to monitor the progress of your order and know exactly when to expect your GlowPop goodies!
Do you ship internationally?
Yes, we are thrilled to serve our international customers. While shipping fees may vary based on the destination, we strive to make GlowPop available worldwide. Please note, we are not responsible for any customs duties or taxes that may be incurred upon receipt.
Subscription
What benefits does the subscription offer?
Our subscription service ensures you never run out of your favorite GlowPop supplements! By subscribing, you'll receive your selected products right on schedule every month. As a token of our appreciation for your loyalty, we also offer a 15% discount on all subscription orders.
How can I manage my subscription?
Upon your first subscription purchase, we will send you an email with all the details on how to manage your subscription. This gives you the flexibility to modify, pause, or cancel your subscription as needed.
What is your subscription cancellation policy?
At GlowPop, we understand that flexibility is key. You may cancel your subscription at any time, barring a one-day window before your next billing cycle. If not cancelled within this time, your designated payment method will be charged for the next billing cycle. Please note, subscriptions will remain active until the customer chooses to cancel for the subsequent cycle.